Privacy Policy for Neptune’s Hideaway
Effective Date: February 1st, 2025
Welcome to Neptune’s Hideaway (“we,” “us,” “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use our website neptuneshideaway.com (the “Site”) or interact with us in other ways (e.g. bookings, communications). By using the Site or providing us with your information, you consent to the practices described herein.
1. Information We Collect
- Contact details (name, email, phone, address)
- Booking and reservation details (dates, guests, payment through third-party processors)
- Communications you send us
- Marketing preferences (if opted in)
- Device, browser, and site usage data (via cookies and analytics)
2. How We Use Information
- To manage reservations and bookings
- To provide guest services and support
- To communicate confirmations, updates, or promotional content (if subscribed)
- To improve the Site and guest experience
- To comply with legal and security obligations
3. Sharing Information
We may share your data with:
- Service providers (payment processors, booking systems, IT support)
- Legal authorities if required by law
- Business successors in case of merger or sale
- Analytics providers in aggregated, non-identifiable form
We do not sell your personal data.
4. Cookies & Tracking
Cookies may be used to improve performance, analyze traffic, and personalize your experience. You can manage cookies in your browser settings.
5. Your Rights
Depending on your jurisdiction, you may:
- Access, update, or correct your data
- Request deletion (subject to legal obligations)
- Withdraw consent for marketing communications
- Request a copy of your data
6. Data Retention
We retain data only as long as necessary to provide services and meet legal requirements.
7. Security
We use reasonable safeguards to protect your information, but no system is completely secure.
8. Third-Party Links
Our Site may link to booking platforms or third-party websites. Their privacy policies apply to your interactions with them.
9. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
Neptune’s Hideaway
468 Warner Bay Road, Tobermory, Ontario N0H 2R0, Canada
neptuneshideaway@gmail.com
519-538-9427
10. Updates
We may revise this Privacy Policy from time to time. Updates will be posted here with a new effective date. Continued use of the Site after updates indicates acceptance.